Wbet Privacy Policy

1Introduction

Wbet is one of Bangladesh's most trusted online gaming and betting platforms. We believe your personal data is a valuable asset, and protecting it is our highest responsibility. This Privacy Policy explains what information we collect when you use the wbet.plus website and mobile application, how we use it, and the steps we take to keep your data secure.

By registering with wbet or using the platform, you agree to this Privacy Policy. If you have any concerns, please contact our support team before using the platform. We may update this policy as needed — any changes will be reflected in the "Last Updated" date at the top of the page.

2What data we collect

Wbet collects various types of information in order to deliver its services. This data may be provided directly by you, or collected automatically from your device and browser.

• All information provided during registration must be complete and accurate.
• A photo of your national ID or passport may be required for KYC verification.
• Financial transaction data is collected through secure, encrypted channels.
• Data collected automatically from your device is used solely for security and service improvement purposes.

3How we use your data

Wbet uses the data it collects exclusively for defined purposes. We never use your information for unrelated or excessive ends.

• Account management: To ensure secure registration, login, and account safety.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions.
• Identity Verification: To prevent fraud and complete KYC verification.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To keep you informed about bonuses, offers, and important updates (you can opt out at any time).
• Legal obligations: To comply with regulatory authority guidelines.
• Responsible Gaming: To detect unusual gaming patterns and provide assistance.

4Data Retention & Storage Period

Wbet stores your data on secure servers. Retention periods depend on the type of data and applicable legal requirements.

• Active account data is retained for as long as the account remains open.
• Financial transaction records are retained for a minimum of 5 years in accordance with legal requirements.
• Even after account closure, certain data may be retained for a limited period for fraud prevention purposes.
• All data is securely stored using 256-bit AES encryption.
• Data from inactive accounts is automatically archived after 12 months.

5Data Sharing & Disclosure

Wbet does not generally share your personal data with third parties. However, there are specific circumstances where sharing may be necessary:

• Payment Processors: With payment gateways such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
• Game providers: Shared with game software providers for operating Live Casino and slots games (minimum data only).
• Legal authorities: In response to a valid court order or request from an investigative authority.
• Fraud Prevention: With agencies responsible for detecting money laundering or fraud.
• Business Succession: In the event of a change in wbet's ownership, with the new authority.

When sharing data with third parties, wbet ensures that they also comply with appropriate data protection standards.

6Cookie Policy

The wbet website and app use cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Performance Cookies: To analyze page load times and user behavior.
• Functional Cookies: To remember your preferences and language settings.
• Marketing Cookies: To show you relevant offers — you can turn these off at any time.

7Your Rights

As a wbet member, you have the following rights over your own data. To exercise these rights, please contact our support team.

• You can request to view your stored data at any time.
• You may apply to correct any inaccurate or outdated information.
• You may request the deletion of your data under certain conditions.
• You can opt out of promotional emails or SMS messages at any time.
• You can object to the processing of your data.
• You have the right to data portability — to receive your information in a portable format.

8Child Protection Policy

Wbet strictly prohibits use of the platform by anyone under the age of 18. We take particular care to protect the privacy of minors.

• Age verification is mandatory at the time of registration.
• We do not knowingly collect data from anyone under the age of 18.
• If we discover that any data belonging to a minor has been collected, it will be deleted immediately and the account will be closed.
• Parents or guardians can contact our support team regarding any concerns about their child's data.

9Security Measures

Wbet uses industry-leading security technology to protect your data. Our security infrastructure is monitored 24/7.

• 256-bit SSL/TLS encryption is used for all data in transit.
• Two-factor authentication (2FA) is available for your account.
• Automated alerts are sent for unusual login attempts or transactions.
• Regular security audits and penetration testing are conducted.
• Staff access to data is role-based and strictly controlled.

10Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team. We are always ready to help resolve any privacy-related issues.

• Email: [email protected]
• Live Chat: Available 24/7 in the support section of the platform.
• Complaint resolution timeframe: up to 30 business days.

We take every complaint seriously and work to resolve it promptly. Your trust and confidence are wbet's most valuable asset.